We work hard to deliver realistic, profile-worthy AI headshots — the kind you’d be proud to use on LinkedIn. Full transparency: not every image in your set will be perfect; AI produces some misses, and that’s exactly why every plan includes free retakes. This page explains our money-back guarantee — what it covers, the conditions that apply, and how reviews work.
The nature of AI portrait generation
AI portrait generation is probabilistic, not deterministic. Every headshot in your set is a fresh stylised rendering derived from your uploaded selfie, and results will vary from image to image — some will land beautifully, others will feel off, and the ratio depends materially on the quality of your source photo (lighting, angle, expression, resolution, how recently it was taken). This is not a defect; it is the fundamental behaviour of the technology.
Our correction tools — free retakes for individual shots and (on Professional and Executive) a free full-shoot redo with a new source photo — exist specifically because this variance is expected. Refund eligibility is defined around this reality: it covers the case where no delivered image resembles you after using the correction tools, not the case where the ratio of hits to misses falls short of subjective expectation.
The Likeness Guarantee
Our promise is simple: your set will contain headshots that genuinely look like you. If it doesn’t — if, after using your included retakes, you believe not a single delivered headshot resembles you — you may request a full refund within fourteen (14) days of payment.
This guarantee is about likeness, not preference. It exists for the rare case where the AI genuinely failed to capture your face — not for taste-based dissatisfaction with hairstyles, outfits, backgrounds, poses, or lighting, which the included retakes and edits are designed to fix.
How we make it right — service before refund
Refunds are a real option — but they are not our first move. Our first commitment is to actually deliver the headshots you paid for. If your set doesn’t feel right when you first see it, please reply to our support email before requesting a refund, and we will:
- Personally review your set with you and identify what’s falling short.
- Guide you through additional single-shot retakes as needed.
- Run additional full-shoot redos with a new source photo on us — even beyond the redo included in your plan — if that’s what it takes to get to a set that resembles you.
- Provide hands-on guidance on choosing a source photo that gives the AI its best chance of capturing you.
We will keep going for as long as we are making genuine progress toward a set you are proud of. If we have exhausted what we can reasonably do and the result still does not resemble you, we issue a full refund within the 14-day window — no argument and no gatekeeping.
You may decline further correction rounds at any time. If you do, your refund request will be reviewed under the standard conditions in the “Conditions” section below. Nothing in this section limits any refund right you have under applicable consumer protection law.
How likeness is measured
Likeness is not a feeling — we measure it. Every delivered headshot is automatically compared against the selfie you uploaded by our face-verification engine — the same kind of technology banks and airports use to confirm that two photos show the same person. Each shot receives a match score from 0 to 100, visible on the shot in your gallery.
The industry’s “same person” bar is a score of 69: at that level, fewer than 1 in 10,000 photos of other people would score as high against your selfie. A score of 75 or above clears the strictest tier — fewer than 1 in 100,000. Shots that come in below the bar are automatically re-rendered, and the best-scoring take is the one delivered to you.
What this means for refunds:the Likeness Guarantee covers objective resemblance to the photo you uploaded — it is not a promise about how anyone feels about being photographed. Your results are generated from, and measured against, your source photo, so its quality sets the ceiling. A refund review weighs your set’s measured scores alongside human judgment: a set scoring clearly above the same-person bar is strong evidence your face was captured, and “it doesn’t feel like me” is not, by itself, grounds for a refund — that is what free retakes are for.
Conditions — all must be met
- Within 14 days of payment. Requests made after fourteen (14) days are not eligible.
- You have used your correction tools first. Every plan includes free retakes (and Professional and Executive include a free full redo). A refund request must show a reasonable attempt to fix the set — typically retaking the shots you consider off-likeness. Requests on orders with little or no retake usage are declined and redirected to the retake flow first.
- No downloads. Downloading any full-resolution headshot from your order counts as fulfilment — orders with one or more downloads are no longer refundable.
- Your uploads met our guidelines. Severely blurry photos, sunglasses, hats, heavy filters, multiple people in frame, or extreme angles produce poor results by nature and do not qualify — the upload step screens for this and tells you before generation starts.
Every refund is manually reviewed
All refund requests are reviewed by a human against your account’s actual usage, including: the number of retakes and redos used, download history, edit and upscale activity, our automated likeness measurements for each delivered headshot, and the input photos you provided. We approve genuine likeness failures quickly — and we decline requests that the record shows to be attempts to obtain the product for free. Savvy Headshot reserves the right to grant or refuse a refund at its reasonable discretion based on this review.
Always covered: technical failures
If our system could not produce your headshots due to an internal error, you get a full refund — regardless of plan, downloads, or the fourteen-day window.
Fair use of “unlimited” retakes
Professional (7 days) and Executive (30 days) include unlimited retakes within their windows — there is no cap on the total number. To keep the studio fast for everyone, retakes are paced rather than counted: a few renders can run at once per session, with hourly and daily pacing limits. If pacing ever slows down a genuine likeness problem, contact support — we raise limits for real cases.
What’s not eligible
- Taste-based dissatisfaction— hairstyle, outfit, background, pose or lighting preferences. Use your retakes and edits; that’s what they’re for.
- Used credits. Unused credit packs bought within the window are refundable; credits with any usage history are not.
- Change of mind after fulfilment (any download), or requests outside the 14-day window.
- Team purchases where invited members have started generating — partial refunds for genuinely unused seats are handled case by case via support.
One refund per customer
Customers who have previously received a refund from Savvy Headshot — full or partial — agree that any subsequent purchase is final and non-refundable except where a refund is required by applicable law. This applies across accounts, devices, and payment methods used by the same person, and exists to prevent repeat-refund abuse.
How to request a refund
Email support@savvyheadshot.com from the address on your account with the subject “Refund request”. Include your photoshoot ID (visible in your gallery URL) and a short note on which shots you retook and why the set still doesn’t look like you. We review within three (3) business days; approved refunds are issued through Stripe and typically reach your statement in five to ten (5–10) business days.
Chargebacks
Please email us before initiating a chargeback with your bank. We resolve almost every concern faster than the chargeback process — and a chargeback filed on a transaction we would have refunded anyway only adds bank fees for everyone.
Your agreement
By completing a purchase you agree to our Terms of Service and this Refund Policy — this is stated beneath the payment button at checkout.
Contact
Email support@savvyheadshot.com for any refund question or special situation. We genuinely want every customer to walk away with a headshot they’re proud of — if something isn’t working, talk to us first.